Tuesday Edition, Sept. 9, 2014

ACI-NA 2nd Annual Fun Run


Tueday, September 9

    3:15PM–4:20PM Education Session 7: Airport Forum with FAA and Transport Canada
    Room A404/405
    Speaker: Aaron McCrorie, Director, Standards, Transport Canada Standards
    4:30PM–5:15PM Education Session 8: Airport Forum with TSA and CATSA
    Room A404/405
    Speaker: Martin Corrigan Director, Screening Technologies
    Canadian Air Transport Security Authority (CATSA) replaces Mike Saunders, Vice President and Chief Technology Officer, CATSA

Exhibition Hall Hours

Exhibit Halls A1

Tuesday 10:30 a.m. – 3:00 p.m.

Burke, Duhigg Inspires Second Look at Habits

Following an inspiring State of the Industry Address by ACI-NA President and CEO Kevin Burke, Monday’s opening session of the 2014 ACI-NA Annual Conference and Exhibition featured a thought-provoking discussion on the power of organizational habits by best-selling author and veteran New York Times reporter Charles Duhigg.  Throughout his presentation, Duhigg highlighted organizational successes and lessons learned by approaching challenges from new angles.

The need for fresh perspectives was a common theme Monday morning.   As ACI-NA’s new president and CEO, Burke’s industry-outsider perspective brings a renewed energy in being a more effective voice for North American airports by focusing on member priorities and striving for exceptional advocacy that exceeds member expectations.  “Here’s what you can expect from your association and me as your association leader: listening skills, long-range thinking, improved member services through the development of tools and resources, and exceptional advocacy in Washington and Ottawa.”

Canada Transport Minister Lisa Raitt, ACI-NA Chair and Seattle Tacoma International Airport Managing Director Mark Reis, and President and CEO of Prince George Airport Authority John Gibson also addressed more than 1,000 attendees and highlighted their fresh and unique perspectives on challenges and opportunities facing North American airports.

A Trillion-Dollar Powerhouse

ACI-NA kicked off its second full day in Atlanta with the release of its latest look at the economic importance of airports to the hundreds of communities they serve throughout the United States.  The Economic Impact of Commercial Airports in 2013 synthesizes data from 485 airports of all hub sizes to construct a comprehensive picture of how truly fundamental airports are to job creation and economic opportunity.  When added together, U.S. airports collectively support a collective national output of $1.1 trillion, a total of 9.5 million jobs, and a total payroll of $356 billion.

“The clear takeaway from this latest study is that our nation’s airports continue to be a tremendous source of economic activity around the country and across all hub sizes,” said ACI-NA President and CEO Kevin M. Burke.  “Individually, the airport is the cornerstone of many local economies, and collectively airports spur an annual output of more than $1 trillion.  Not only does our commercial aviation system rely on such a robust network of airports throughout the United States, but so do a myriad other industries.  Our airports connect the people, products, and services that comprise the U.S. economy with markets across the country and around the world.” (Caroline O’Reilly – coreilly@aci-na.org)

From the Headlines

Building to Win: Coalitions Make the Difference

Knowing that our industry has to take a different approach to FAA Reauthorization, ACI-NA brought together powerful voices from different industries to talk about their experiences in coalition-building Monday afternoon to discuss how airports can build an effective coalition for our industry.  The session consisted of a panel discussion with Janet Kavinoky of the U.S. Chamber of Commerce; Stephen Sandherr of the Associated General Contractors of America; and Lawson Bader of the Competitive Enterprise Institute.

Each brought their own perspective as to how they have successfully built winning coalitions.  The panelists also provided insights as to their individual organizations’ interest in airport infrastructure and financing issues.  Achieving a successful outcome during FAA Reauthorization in 2015 will depend in large part on the collective strength of the local and national coalitions we build and the powerful voices that are amplified as a result to tell the story of airports. (Nathan Pick – npick@aci-na.org)


NextGen: Airport Involvement Is Critical

Industry leaders were on hand Monday afternoon to discuss the benefits that the FAA’s air traffic modernization program—NextGen—is delivering today, as well as how we need to collectively and collaboratively address NextGen implementation challenges in the coming 3-5 years.

Moderated by Mario Diaz, the executive director of the Houston Airport System, panelists included FAA’s Assistant Administrator for NextGen Ed Bolton; Delta Air Lines’ Senior Vice President for Flight Operations Steve Dickson; and Executive Director and CEO of the Minneapolis-St. Paul Airport Commission Jeff Hamiel. A consistent theme that emerged during the session was the crucial role that airport operators have to play in the planning and implementation of NextGen capabilities—from performance based navigation procedures to NextGen surface management systems.  (Chris Oswald – coswald@aci-na.org)

…and Speaking of Ops-Tech

ACI-NA’s Operations & Technical Affairs Committee held an informative and well-attended technical workshop on Sunday. Workshop highlights included discussions of airport facility and operational resiliency, airspace obstruction and land use management, and the evolving role of social media in airport operations. The obstruction and land use management session included a collaborative discussion between ACI-NA and AAAE committee leaders and staff regarding how the two associations can work together to improve FAA obstruction and land use management policies and requirements. The Workshop wrapped up with interactive working group breakout sessions which addressed emerging facility management, construction, planning and development, and operational safety challenges. The committee will meet next in Vancouver, March 22-25, 2015.

2014 ACI-NA Board Chairman Mark Reis and ACI-NA President and CEO Kevin M. Burke talk to members of the media during the press briefing on the show floor Monday afternoon at #Airports14

Customer Service with an International Flair

A cornerstone of the air-travel experience, customer service for airports involves so much more than simply troubleshooting.  Customer service personnel set the tone of the notes airports strike for passengers the world over, and some of the most exciting and innovative developments are happening overseas.

Miguel Southwell, general manager of #Airports14 host Hartsfield-Jackson Atlanta International Airport, moderated the Monday afternoon discussion between Joyce Carter, CEO of Halifax Stanfield International Airport, and Declan Collier, CEO of London City Airport.  Both Halifax and London City boast strong reputations for strong customer service programs, particularly of the “high tech, high touch” variety.

Customer service will be the focus next January at the 2015 ACI-NA Customer Service Seminar in Reno.  Visit the ACI-NA website to learn more.

New Member Spotlight

Leaman Infodesign is a graphic design firm specializing in information design. Leaman Infodesign has been servicing the aviation industry with their graphic design needs for over 10 years, specializing in a range of projects including airspace, land use, financial feasability, and master planning exhibits. Leaman Infodesign  is a full-service graphic design firm, however we specialize in taking technical concepts specific to the aviation industry and simplifying them in a visually-appealing way.


Leaman Infodesign works with the GIS and AutoCAD files to create graphics that are simplified and easier to understand for presentations, reports, or public meetings.

Natalie Leaman,  Leaman Infodesign, New ACI-NA Member
“I joined ACI-NA to connect with the people that I serve and learn about and help shape the future of aviation. The more I can understand about the complex concepts within the aviation industry,the better an illustration I can create for your audience.”